Please let me know as soon as you know that you have to cancel. Below is my usual cancellation policy.

More than 24 hours notice:

Options:

1. Reschedule to another in-person session in the same month

2. Switch to video call

3. Consider it a missed session, we meet the following month instead. Payment will not be taken the following month.

Less than 24 hours notice:

Reschedule to another in-person session in the same month. If this is not possible, we will meet next month instead. There will be no payment adjustments.

I try not to cancel unless absolutely necessary, and will give as much advance notice as I can. In this event, we will:

1. Reschedule to another in-person session in the same month

2. Switch to video call

3. Consider it a missed session, we meet the following month instead. Payment will not be taken the following month.

Sometimes we are busy at the same time! In these cases, we can:

1. Switch to video call, or

2. Consider it a missed session, we meet the following month instead. Payment will not be taken the following month.

We can do all the bits in our usual in-person session where we are chatting, including

• Planning your month ahead

• Building consistency

• Strategy for your trips or goals

• Discussions around mindset

If you have videos of yourself climbing, we can also do video analysis and discuss your movement.

These things happen, I completely understand. I can support you to get back to climbing with regular check-ins if this is something that you would like:

1. Off-season Remote Coaching

   • Half the price of Monthly Coaching

   • Regular check ins to keep you on track to getting back to climbing regularly. Choose between:

     1. 20 min video call every fortnight

     2. 10 min video call every week

     3. Text or email check-in every week

If you think it will be better to take time out of coaching, we can instead:

1. Pause coaching for a few months, or

2. Conclude coaching journey for now

Very exciting! I can support you on the trip with video analysis and planning if you would like:

1. Trip support

   • Up to 45 min video call + Text support (Half price)

   • Up to 1.5 hours video call + Text support (No price adjustment)

If you would prefer to have time out from coaching, we can also pause coaching for the period of the trip.

We can do our session at another wall that I coach at instead. There will be no price adjustment.

We can do this as long as there is space in the schedule. Top up payment will be added on the direct debit.

I will aim to give you at least 1 month’s notice before I go away for long periods. Coaching will be on pause when I am away unless otherwise arranged. No payments will be taken during this time.

I will aim to reach out within a month if we do not have anything arranged. If there continues to be a lapse in communication, I will pause the direct debit after 2 months of absence and consider it as a pause.

I will email you every now and again to see where we are at. No payments are taken during a pause.

Thanks for sharing a part of your climbing journey with me! We’ll review our time together on the last session, or on a video call if there is no session booked in. The direct debit will be cancelled from the next month onwards.